Last week I complained about the poor customer service I got from my phone and internet provide.
Today, I want to tell you about a company that has given me excellent service, and this one even has something to do with freelance writing. The company is ClickBank (and yes, that’s an affiliate link). ClickBank provides a […]
I just got off the phone with AT&T. They provide my telephone service and DSL line. Their customer service, well, sucks, and it sucks not because of the customer service reps, but because of the procedures they are forced to go through. So along with ranting and raving, I wrote the following now open letter:
June […]
I sell some ebooks through ClickBank and a few days ago I got a letter from them telling me that a check they’d written me months and months ago hadn’t been cashed. Of course, I had no clue. Although I’m way better about managing my money than I used to be, a missing $10 check […]
One way to keep your writing clients coming back is through excellent customer service. It’s worth thinking about. Your customer service should include:
Clear contracts or letters of agreement on each job.
Making your deadlines or, if you’re going to be late, give the customer advance warning.
Returning phone calls and emails promptly
I’m sure there […]
Making good money as a freelance writer
Written by Jenny Cromie [email] for b5media.
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